RP CUSTOMER CARE


SHIPPING


Any merchandise ordered will be processed and shipped within 7 to 14 business days, domestically. Please allow an additional 3-5 business days for international orders.


DOMESTIC SHIPPING METHODS AND FEES


GROUND:          Complimentary (USPS)
SECOND DAY:   $25.00 (UPS)
NEXT DAY:         $50.00 (UPS)


RETURN POLICY


Raul Peñaranda provides free returns of unworn items if sent back within fourteen [14] days of receipt. All merchandise must be in its original condition and have all tags and labels in tact. If the item is being exchanged, shipping of the replacement will be free. If returned, the original shipping and handling charges will not be refunded.


SALE ITEMS: any items that are marked down by 50% or more are final sale. For special promotions, please refer to promotion details page.


MAKING AN EXCHANGE OR RETURN


To request an exchange or return please email (email)@raulpenaranda.com. You will receive an email with a shipping label attached as well as instructions for return. Please make sure merchandise: (1) is in its original condition, (2) is accompanied by a receipt and in its original packaging and (3) has all tags and labels intact. In case of a return, we will not be able to issue a full refund if the above is not fulfilled.


Please note that refunds will be processed up to forty-eight [48] hours after receipt of returned items. You will be notified via email once your return has successfully been completed.